KELTER L.L.C-FZ PRIVACY POLICY

Kelter L.L.C-FZ and/or its affiliates (collectively “Kelter L.L.C-FZ,” “we,” or “us”) collect information about you when you use our websites, call center, and other products and services (collectively, the “Services”) and through other interactions and communications you have with us. We realize that you as a User (“You,” “Your,” “User(s)”) care about how your personal information is used and shared. We take your privacy and related concerns very seriously. This privacy policy sets out the basis on which any information, including any personal data, we collect from you, or you provide to us, will be processed by Kelter L.L.C-FZ. Each time you access or use the Services or provide us with information, by doing so, you are accepting and consenting to the practices described in this privacy policy.

1. Introduction

Kelter L.L.C-FZ ("Kelter", "we", "us", or "our"), whose business address is Meydan Grandstand, 6th floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates, operates this website (the “Website” or the “Site”) offering users in the UAE (the “Users”) convenient access to medical services at home. Our platform allows Users to seamlessly book appointments for various medical services provided by licensed healthcare providers who collaborate with Kelter on a contractual basis.

Kelter is committed to maintaining your privacy through our adherence to this privacy policy (“Privacy Policy”). This Privacy Policy outlines the types of information we may collect from you, or that you may provide when you visit our Website, and describes our practices for collecting, using, maintaining, protecting, and disclosing this information.

Our Privacy Policy applies to all visitors to the Website, including (i) casual visitors who access the Site’s homepage (“Site Visitors”), and (ii) individuals who actively use the Website to book medical services (“Users”).

Your use of our services is at all times subject to our Terms and Conditions. To the extent we notify you of different or additional privacy policies or practices, those additional terms shall govern such data collection and use.

2. Your Consent

Please read this Privacy Policy carefully. By consenting to the terms of this Privacy Policy, it creates legal obligations for you and for Kelter. We ask you to indicate your consent to the terms of this Privacy Policy in different ways, depending on your relationship to the Site. The procedures for consenting to this Policy are (i) less formal if you are a Site Visitor, and (ii) more formal if you are seeking to become a User.

• Consent by Site Visitors:

  By accessing the home page of the Website as a Site Visitor, you acknowledge that you have read and understood this Privacy Policy and agree to be legally bound by it. If you do not agree with the terms of this Privacy Policy, please refrain from accessing our Site’s home page.

• Consent by Users:

  If you register as a user of our Site, you will be prompted to click an “I Accept” button linked to this Policy during the registration process. Clicking “I Accept” confirms your agreement to the terms of this Privacy Policy.

By registering on our Site, you confirm that you are of legal age to contract in your jurisdiction. Kelter does not knowingly solicit, collect, or maintain information from individuals who are below the legal age of majority. If we become aware that an individual under the applicable legal age has provided information to us, we will take steps to promptly remove that individual's information from our records.

3. Data We Collect

To provide you with a seamless and personalized experience, Kelter collects the following types of personal information:

• Personal Information:

  Your full name, nationality, gender, date of birth, email address, mobile number, and payment details necessary to process your bookings.

• Usage Information:

  Information about your visits to our website, including your IP address, browser type, device type, and browsing activity. We also utilize cookies to enhance your online experience.

Kelter does not collect, store, or process any medical or health-related data and we are unable to view, edit, delete, or manage your medical records or results.

4. How We Use Your Data

Personal Information

The personal information collected from Users is used strictly for the following purposes:

Registration and Booking: Your personal information (name, nationality, gender, date of birth, email address, and mobile number) is used to facilitate the booking and management of medical service appointments. Kelter uses a secure mobile number and OTP (one-time password) authentication system for logging in. You are responsible for ensuring your mobile device and OTP remain confidential and secure. Notify us immediately if you suspect unauthorized access to your account.

Billing Information: Kelter securely processes payments through a trusted third-party payment processor. Your payment details are used solely to facilitate secure transactions and billing.

Customer Support and Communications: If you reach out to us via email or through our contact forms with queries, comments, or feedback, we will use your provided personal information exclusively to respond to your inquiries or to address your feedback.

Submitted Content: Users may provide us with comments and feedback concerning our Site. Any information provided, including email addresses and other personally identifiable details, will be used strictly for the purposes for which it was submitted.

Marketing Communications: Kelter may send periodic marketing materials or promotional information. These communications will only be sent based on your explicit consent. You have the right to opt out of these communications at any time.

Blogs: We may offer a blog on our Site where Users may comment on posted articles. Please note that any information you disclose in these areas immediately becomes publicly accessible. Our Privacy Policy does not cover information disclosed in these forums. We request you to kindly exercise discretion when participating in public forums.

Non-Personally Identifiable Information:

IP Addresses; Logs: Kelter automatically collects and records information such as your IP address, browser type, device type, and browsing activities. This data is used for security monitoring, website analytics, and improving user experience. None of this information contains personally identifiable data.

Cookies: Cookies are small data files stored on your device. We use cookies to enhance your online experience and remember your preferences. By accepting this Privacy Policy, you agree to our use of cookies.

Banner Ads; Advertising Profiles: The Services may contain content or links from third parties. These third parties may independently collect usage data through cookies or similar technologies for their own commercial purposes. Such third-party practices are governed by their own privacy policies, which we encourage you to review carefully.

5. Security Disclaimer

Kelter implements appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. Additionally, Kelter explicitly confirms that no patient medical or health-related data is stored, accessible, or processed on its servers.

Although we implement rigorous security measures to protect your information, please be aware that no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of personal data transmitted through our Website. Any transmission of personal information is done at your own risk. Kelter is not responsible for circumvention of security settings or unauthorized access to information transmitted via the Website.

Request an electronic copy of your profile: You can ask us to send you an electronic copy of the data that we have on you. We will provide you with a summary of the information we have, within 30 days of receiving the request. You may be charged a reasonable fee for the same. Ask us to correct information: If you think that your data is incorrect or incomplete, you may send us an email to correct the information. We will comply with all reasonable requests and will notify you in case we deny your request.

6. Data Retention

In compliance with applicable laws and regulations, Kelter retains your personal information for a minimum of twenty five (25) years from the date of your last interaction with our services. For individuals under eighteen (18) years of age at the time of service, personal information is retained for at least fifteen (15) years after reaching the age of eighteen (18). Once these retention periods expire, your personal information will be securely disposed of.

7. Your Rights

You are responsible for maintaining the accuracy of the personal information you submit to us. You may request to review, correct, or update your information by contacting us directly via email or through the contact form available on our website. We will make reasonable efforts to implement requested changes in our active databases as soon as practicable; however, we may retain prior information for our records as required by law. You may also request access to your personal information by contacting us directly, subject to applicable legal restrictions.

You can unsubscribe from or modify our email marketing communications at any time by following the instructions included in our promotional emails. Please note that opting out from marketing communications does not affect transactional or administrative messages related to your use of our Services.

8. Changes to This Privacy Policy

Kelter may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy regularly to stay informed about our privacy practices. Your continued use of the Website after any changes indicates your acceptance of the revised policy.

9. Contact Information

For questions, support, or feedback related to these Privacy Terms, the Services, or General Inquiries, please contact us at:

Kelter L.L.C-FZ

Meydan Grandstand, 6th Floor,

Meydan Road, Nad Al Sheba,

Dubai, United Arab Emirates.

Email: info@kelter.ae

Phone: +971 4 327 6409